Code of Conduct for the Credit and Debit Card Industry in Canada

TabaPay is committed to adhering to the Code of Conduct for the Credit and Debit Industry in Canada (the Code) prescribed by the Financial Consumer Agency of Canada and enforced by Payment Network Operators. All Canadian merchants accepting payments have rights as prescribed in the Code.

If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:

Our phone number:

By email at:

By mail at: 605 Ellis St #110, Mountain View, CA 94043

TabaPay has an established process for managing merchants’ complaints pertaining to the Code of Conduct. If you are a Canadian Merchant, and have a complaint that pertains to the Code of Conduct, please follow the processes outlined below to submit a complaint:

1. Download and complete the Code of Conduct Complaint Handling Form
2. Submit the form to

To assist us in reviewing your complaint, please provide the following, where applicable:

Details pertaining to your complaint, such as the name of the person you were dealing with, the date the concern occurred, date spoken to our representative

Copies of any supporting documentation (i.e. agreements, statements correspondence)

TabaPay will acknowledge receipt within 5 business days and open an investigation into your complaint. We will provide a resolution to your complaint within 20 business days, along with:

A summary of the concern

A final result of the investigation

Explanation of the proposed resolution, and

Information on how to further escalate the dispute in the event of an unsatisfactory outcome, along with the appropriate form(s)

If we cannot provide a resolution within 20 business days, you will be informed of the delay, the reason for the delay, and the expected response time.

If you believe that our conduct is contrary to the Code, and feel your concerns regarding our products or services have not been adequately addressed by TabaPay, you may escalate your complaint to our Acquiring Bank (Peoples Trust Company), the Payment Networks or the FCAC. Details on how to escalate your concern can be found at the links below:

https://www.peoplestrust.com/en/peoples-payment-solutions/merchant-acquiring-services/resolving-your-concerns/

https://www.visa.ca/en_CA/run-your-business/merchant-resources/code-of-conduct.html

https://www.mastercard.ca/en-ca/business/overview/get-support/code-of-conduct.html